Resident FAQs

Properties are typically rented on a first-come, first-served basis with a completed application and required fees. We recommend applying as soon as possible to secure a rental.

Tenants are required to pay the first month’s rent and a security deposit before moving in. Some properties may also require additional security deposit (case-by-case) if state and local ordinances allow.

Applicants must be of legal age to enter into a lease agreement, which is typically 18 years or older. All residents 18 years or older must apply and sign the lease.

Yes, security deposits are generally refundable, provided there is no damage beyond normal wear and tear and all lease terms are met. Deductions may apply for unpaid rent, damages, or cleaning fees.

A cosigner may be required if an applicant does not meet the income, credit, or rental history requirements. Cosigners must meet financial qualifications and sign a guarantor agreement and are allowed on a case-by-case basis.

Applications can typically be submitted online.. A completed application, credit and background screening ,and necessary documentation (such as proof of income and identification) are required.

Rent payments are preferred to be made online through a tenant portal at no extra charge to you, by automatic bank transfer, or by check/money order, depending on the property’s payment options.

Check your lease agreement and contact management before getting a pet. Some properties allow pets with an additional pet deposit or monthly pet rent, while others have restrictions. ALL PETS, EMOTIONAL SUPPORT ANIMALS AND SERVICE ANIMALS MUST BE SCREENED IN ADVANCE VIA PETSCREENING.COM to be considered.

Lease agreements typically require all tenants to be responsible for the full lease term. If one tenant wants to stay, they may need to qualify on their own or find a replacement tenant with approval from management.

We will assume that you intend to move out when the lease expires unless you notify us you would like to stay. If the property owner agrees, we will contact you 60 days in advance to offer you additional lease terms.. Check your lease for the required notice period and submit your intent to vacate in writing by the deadline.

The property management company handles routine maintenance and repairs, but tenants may be responsible for damages caused by negligence or misuse. All maintenance requests should be submitted promptly via the online portal. If there is a water emergency after hours, immediately call our preferred plumbing professional.